OSJDE™ / INFORMATION

Terms and Conditions

Last Updated: October 20, 2026

Effective Date: October 20, 2026

Welcome to OSJDE™.

These Terms and Conditions (“Terms”) govern your access to and use of osjde.com, including browsing the website, purchasing products, using checkout services, and contacting our customer support team.

The OSJDE™ online store is owned and operated by Dongguan Hong Ye Network Technology Co., Ltd.

By accessing our website or placing an order, you agree to these Terms and the applicable policies published on our store. If you do not agree, please discontinue use of the website.

1. Business Identity

The following information identifies the business responsible for operating the OSJDE™ online store.

Brand: OSJDE™

Website: https://osjde.com

Legal Company Name: Dongguan Hong Ye Network Technology Co., Ltd.

Owner: Li Yuanyuan

Business Address: Room 201, No. 10, Tangbei Street, Nancheng Sub-district, Dongguan City, Guangdong Province, China

Customer Support Email: service@osjde.com

Customer Support Phone: +86 18665250795

Customer Service Hours: 8:00 AM - 10:00 PM Daily

2. Eligibility and Website Use

By using our website or submitting an order, you confirm that you have the legal capacity to enter into the relevant transaction under the laws applicable to you.

You agree to provide accurate, complete, and current information when making a purchase or contacting our team. You must also be authorized to use the payment method selected for your transaction.

Our website must not be used for unlawful purposes, fraudulent transactions, unauthorized access, or activities that interfere with the normal operation of our services.

3. Product Information

OSJDE™ offers decorative home accents, lighting, storage solutions, containers, and other household essentials.

We make reasonable efforts to present product descriptions, photographs, dimensions, materials, colors, and available options accurately. Product-specific details are provided on the relevant product pages.

Actual appearance may vary slightly due to lighting, photography, display settings, or differences between individual products. Such variations do not automatically constitute a defect.

If a product is materially different from its description, defective, or incorrectly supplied, applicable consumer rights and remedies remain unaffected.

Customers should review the product specifications and available options before completing a purchase.

4. Product Availability

All products are offered subject to availability.

We may update product descriptions, adjust available options, change inventory, limit quantities, or discontinue products when reasonably necessary.

Adding an item to your cart does not guarantee that the item has been reserved.

If a product becomes unavailable after an order is submitted, we may contact you to discuss an appropriate resolution. Where an order or affected item must be canceled, any applicable refund will be handled in accordance with our policies and applicable law.

5. Prices, Discounts and Currency

Product prices and applicable charges are displayed on the website or during checkout.

Unless otherwise indicated, prices and payments are presented in United States Dollars (USD). The currency displayed for the relevant transaction will govern the amount presented at checkout.

Depending on the order, the checkout summary may include:

Product prices
Applicable promotional discounts
Shipping charges
Taxes collected at checkout, where applicable
Other charges disclosed before payment

Please review the final order total before submitting payment.

Prices and promotions may change without prior notice for future purchases. Changes will not be used to improperly alter the agreed price of a completed transaction.

If an obvious pricing or technical error occurs, we will address it as permitted by applicable law and communicate with affected customers where appropriate.

6. Orders and Order Confirmation

Submitting an order constitutes a request to purchase the selected products.

Before completing checkout, please verify the product selection, quantities, shipping address, contact details, discounts, payment method, and final order total.

After a successful submission, you will generally receive an order confirmation by email. This confirmation indicates that your order request has been received but may not, by itself, constitute final acceptance.

Orders may remain subject to payment authorization, inventory verification, fraud-prevention checks, and fulfillment review.

We reserve the right to decline or cancel an order where reasonably necessary and legally permitted, including circumstances involving suspected fraud, unsuccessful payment authorization, unavailable products, unsupported destinations, or obvious technical errors.

If payment has been collected for an order that we cancel, the applicable refund will be processed in accordance with the relevant payment arrangements and applicable law.

7. Payment Methods and Authorization

The payment methods available for a particular purchase are those displayed during checkout.

Depending on availability, these may include credit or debit cards, PayPal, Apple Pay, or other supported payment services. Availability may vary by transaction, location, device, and payment provider.

Payment must be successfully authorized or confirmed before an order can proceed to fulfillment.

Transactions may be declined because of incorrect payment information, insufficient funds, issuer restrictions, security checks, or other circumstances determined by the payment provider.

For additional information, please review our Payment and Security page.

8. Order Processing

Our standard order processing period is approximately 2–5 business days.

This period covers order review, preparation, packaging, and other fulfillment activities before dispatch. During holidays, major promotions, or periods of unusually high order volume, processing may take up to approximately 6 business days.

Processing time is separate from shipping transit time.

An order confirmation does not necessarily mean that the package has already been dispatched.

9. Shipping Charges and Delivery Estimates

The standard shipping fee is $6.99 per order, subject to the shipping charges and terms displayed at checkout.

Estimated transit times after dispatch are as follows:

Destination	Estimated Transit Time
United States	8–14 business days
Canada	10–16 business days
United Kingdom	10–16 business days
Australia	10–16 business days
Other supported international destinations	14–21 business days

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary due to carrier operations, customs procedures, holidays, severe weather, and other circumstances outside our reasonable control.

For additional details, please refer to our Shipping Policy.

10. Shipment Tracking and Delivery Issues

Where tracking is available, shipment information will generally be provided after dispatch.

Tracking systems may require approximately 1–3 business days to display the first update after shipment information is created. A temporary lack of tracking activity does not necessarily mean a package has been lost.

If your order appears delayed, incomplete, or missing, please contact our customer support team with your order number and available tracking information.

For packages marked as delivered but not received, we recommend checking the delivery area, mailbox, parcel locker, building reception, and other possible delivery locations before contacting the carrier or our support team.

We will review reported delivery issues and provide reasonable assistance in accordance with our policies and applicable law.

11. International Shipments, Duties and Taxes

International orders may be subject to import duties, customs charges, taxes, brokerage fees, or other charges imposed by the destination country.

Unless such charges are collected at checkout or applicable law requires a different arrangement, the recipient may be responsible for the applicable import costs.

Customs authorities determine their own clearance procedures and processing times. We cannot guarantee that an international shipment will clear customs within a particular period.

Customers should review their local import requirements before ordering.

12. Order Changes and Cancellations

If you need to change an order or request cancellation, contact us as soon as possible at service@osjde.com.

For the best chance of accommodating a request, please contact us within 12 hours of placing your order and provide the order number and requested change.

Requests are subject to the order's current processing status. Changes or cancellations cannot be guaranteed once preparation, packing, or dispatch has begun.

A request is not considered completed until our team confirms the outcome.

If cancellation is approved, any applicable refund will be handled under our Return and Refund Policy and the requirements of applicable law.

13. Returns and Refunds

Eligible products may generally be returned within 30 days after delivery, subject to our Return and Refund Policy and applicable legal requirements.

For a standard return, products should generally be unused, in their original condition, accompanied by applicable packaging and components, and supported by proof of purchase.

Customers must contact service@osjde.com before sending a product back. Our team will review the request and provide the relevant instructions and authorized return destination.

Approved refunds are generally issued to the original payment method. After refund approval, processing may take up to approximately 10 business days, with additional time potentially required by the bank or payment provider.

For further details, please consult our Return and Refund Policy.

14. Damaged, Defective, Missing or Incorrect Products

Please inspect your order upon arrival.

If an item is damaged, defective, missing, incomplete, or materially different from the product ordered, contact us promptly, preferably within 72 hours of delivery for shipping-related damage.

Include your order number, a description of the issue, and clear photographs of the product or packaging where appropriate.

We will review the circumstances and explain the available resolution, which may include a replacement, refund, or another remedy in accordance with our policies and applicable law.

Some orders may be fulfilled in separate packages. If only part of an order arrives, please check the available tracking information before reporting a missing item.

15. Intellectual Property

The OSJDE™ name, logo, product photographs, written descriptions, graphics, website design elements, and other content may be owned by or licensed to the relevant rights holders and protected by intellectual property laws.

Except where permitted by law or authorized in writing, you may not reproduce, distribute, commercially exploit, or create misleading copies of protected website materials.

Nothing in these Terms transfers ownership of our intellectual property to website visitors or customers.

16. Customer Reviews and Submissions

If our website permits reviews, comments, photographs, or other customer submissions, you are responsible for ensuring that the material you provide is lawful and that you have the necessary rights to submit it.

Submissions must not contain unlawful content, infringe another person's rights, disclose private information improperly, misrepresent facts intentionally, or introduce malicious code.

We may moderate, restrict, or remove content that violates these Terms or applicable law.

Any use of customer-submitted content will be subject to applicable law and the relevant permissions or terms.

17. Privacy and Third-Party Services

Personal information is handled in accordance with our Privacy Policy and applicable legal requirements.

We may use third-party services to support functions such as payment processing, hosting, website operations, customer support, analytics, and shipping.

These providers may process information as necessary to perform their services, subject to the applicable arrangements and legal requirements.

Links to external websites or services are provided for convenience. We do not control the independent privacy practices or content of third-party websites.

Please review our Privacy Policy and the applicable third-party terms before using those services.

18. Website Availability and Acceptable Use

We aim to maintain a functional and accessible online store, but uninterrupted availability cannot be guaranteed.

Maintenance, software updates, hosting problems, network interruptions, security incidents, or third-party service failures may temporarily affect website features.

You must not attempt to gain unauthorized access to our systems, interfere with website operations, introduce malicious code, conduct fraudulent activities, harvest information unlawfully, or misuse our services.

We may take reasonable measures to protect the website, customers, and business operations when misuse or security risks are identified.

19. Disclaimers and Limitation of Liability

We make reasonable efforts to maintain accurate website information and reliable store functionality. However, we cannot guarantee that every website feature will always be available or free from technical errors.

To the extent permitted by applicable law, liability may be limited for indirect or consequential losses that were not reasonably foreseeable.

Nothing in these Terms excludes or restricts any liability, statutory warranty, consumer guarantee, or remedy that cannot legally be excluded or restricted.

Mandatory rights concerning defective products, incorrect orders, non-conforming goods, or other protected consumer matters remain unaffected.

20. Events Outside Our Reasonable Control

Delivery or website operations may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, public emergencies, government restrictions, transportation disruptions, customs delays, labor disputes, utility failures, and telecommunications outages.

Where such circumstances occur, we will take reasonable steps within our control to address the impact. Any mandatory consumer rights or other applicable legal obligations remain unaffected.

21. Consumer Rights and European Union Customers

Nothing in these Terms is intended to remove or reduce consumer rights that apply mandatorily under the law governing your purchase.

Depending on your location, applicable law may provide rights concerning product conformity, repairs, replacements, refunds, delivery, cancellations, or withdrawal from distance purchases.

For eligible purchases made by consumers in the European Union, a statutory withdrawal period of 14 days may apply, subject to the relevant legal conditions and exceptions.

This statutory right is distinct from our standard 30-day return policy. Where mandatory consumer law provides greater protection, the applicable legal requirements prevail.

22. Governing Law and Disputes

These Terms are intended to operate in accordance with the laws applicable to Dongguan Hong Ye Network Technology Co., Ltd., subject to mandatory consumer protection laws that apply to individual customers.

Where a concern arises regarding an order, payment, delivery, or return, we encourage customers to contact our support team first so that the matter can be reviewed.

Nothing in this section prevents a customer from exercising a legal right or bringing a claim before a court or authority where applicable law permits or requires it.

23. Updates to These Terms

We may revise these Terms when reasonably necessary to reflect changes to our products, store operations, payment procedures, shipping arrangements, website features, or legal obligations.

The latest version will be published on our website with an updated revision date where appropriate.

Changes will not be used to improperly remove mandatory rights or retroactively alter completed transactions where prohibited by law.

24. Severability and No Waiver

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce a provision does not automatically constitute a permanent waiver of the relevant right.

25. Entire Agreement and Related Policies

These Terms should be read together with the other policies published on osjde.com, including:

About Us
Contact Us
FAQ
Payment and Security
Privacy Policy
Return and Refund Policy
Shipping Policy

Together, these documents provide information about our business, customer service, purchases, payments, delivery, returns, and privacy practices.

Where a conflict arises, mandatory applicable law takes precedence. Any specific transaction terms or policies will apply to the extent legally valid and relevant to the matter concerned.

26. Contact Information

For questions regarding these Terms and Conditions, orders, payments, or other matters relating to our online store, please contact us using the details below.