OSJDEβ„’ / INFORMATION

Shipping Policy

Last Updated: October 21, 2026

AtΒ OSJDEβ„’, we want you to know what to expect after placing an order. This policy explains our order preparation procedures, estimated delivery windows, shipment tracking, and the steps to take if a delivery issue occurs.

Our Shipping Approach

OSJDEβ„’ offers distinctive home accents, decorative lighting, storage solutions, and everyday household essentials. We coordinate order fulfillment and delivery to help ensure that purchases are prepared and dispatched according to the applicable shipping arrangements.

Depending on product availability and destination, orders may be fulfilled through different fulfillment locations or shipping partners. The fulfillment method and delivery timeframe may vary by item and destination.

1. Order Processing & Shipping Costs

Each order undergoes order verification and preparation before it is dispatched.

Standard Processing Time: Please allow approximately 2–5 business days for order processing, handling, and packaging.

Peak Periods: During holidays, promotional events, or periods of unusually high order volume, preparation may take up to 6 business days.

Shipping Fee: The standard shipping fee is $6.99 per order, subject to the shipping terms and charges displayed at checkout. If different rates apply to a particular destination or product, the amount shown at checkout will govern the order.

Processing time is separate from transit time. An order confirmation does not mean that the package has already been shipped.

2. Estimated Delivery Time

Delivery estimates begin after an order has been processed and dispatched. Actual arrival dates depend on the destination, carrier operations, customs procedures, and other circumstances beyond our direct control.

Shipping Destination Estimated Transit Time
United States 8–14 business days
Canada, United Kingdom, and Australia 10–16 business days
Other International Destinations 14–21 business days

These timeframes are estimates rather than guaranteed delivery dates. Public holidays, severe weather, customs inspections, and peak-season demand may cause additional delays.

For the most relevant delivery information, please review the shipping details provided for your order.

3. Tracking Your Order

After your package has been dispatched, tracking information will be sent to the email address provided at checkout, where tracking is available.

To follow your shipment:

  1. Open the shipping confirmation email.

  2. Select the tracking link or visit the carrier's tracking page.

  3. Review the latest available shipment status.

Tracking information may take approximately 1–3 business days after dispatch to appear or update. Temporary gaps in tracking activity do not necessarily indicate that a package has been lost.

If your tracking information remains unchanged for an extended period or your package appears overdue, contact our support team with your order number.

4. International Shipments & Customs

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless the checkout terms or applicable law state otherwise, these charges are the responsibility of the recipient. The amount and collection process depend on the destination country's regulations and the applicable shipping arrangement.

Customs inspections and import clearance may also affect delivery times. OSJDEβ„’ cannot guarantee the processing time of customs authorities.

Before placing an international order, customers are encouraged to review their local import requirements and any applicable charges.

5. Changes or Cancellations

If you need to update your shipping address or request an order cancellation, please email service@osjde.com within 12 hours of placing your order.

Include your order number and the details of the requested change.

We will review your request based on the current order status. Because order preparation may begin soon after purchase, changes and cancellations cannot be guaranteed once processing or dispatch has started.

Please wait for confirmation from our customer support team before assuming that an order has been modified or canceled.

If a cancellation is approved, any applicable refund will be handled according to our Return and Refund Policy.

6. Lost or Damaged Packages

We understand the importance of receiving your order in good condition. If a delivery problem occurs, please contact us so we can review the situation.

Damaged Products

If your package arrives with visible damage or contains a damaged product, please contact us as soon as possible, preferably within 72 hours of delivery.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the affected product and its packaging

Our team will review the information and advise you on the appropriate resolution, which may include a replacement or refund in accordance with our policies and applicable law.

Packages Lost in Transit

If your shipment appears to be lost, contact us with your order number and tracking information. We may need to review the carrier's tracking records or initiate a delivery investigation before determining the next steps.

Where a package is confirmed lost, we will work with you to resolve the issue in accordance with our shipping policy and applicable legal requirements.

Please contact our team before placing a duplicate order for a shipment that may still be in transit.

Contact Information

For shipping questions, delivery updates, address changes, or assistance with a missing or damaged package, please contact OSJDEβ„’ using the details below.

Brand: OSJDEβ„’

Owner: Li Yuanyuan

Company: Dongguan Hong Ye Network Technology Co., Ltd.

Business Address: Room 201, No. 10, Tangbei Street, Nancheng Sub-district, Dongguan City, Guangdong Province, China

Customer Support Email: service@osjde.com

Phone: +86 18665250795

Customer Service Hours: 8:00 AM - 10:00 PM Daily

Please include your order number in shipping-related inquiries to help us identify your purchase and assist you more efficiently.

Thank you for choosing OSJDEβ„’. We appreciate your trust and aim to provide clear shipping information and helpful support throughout your shopping experience.